By Junde Yu, Chief Business Officer, Appier
The days of general advertising or marketing campaigns targeting the masses are numbered. Whether you are selling a bank loan or clothing online, you have to know your specific target audience.
The hard part? Identifying the right audience to help you maximize your marketing return on investment (ROI).
Analyzing and segmenting online traffic can be a painfully manual process. Efforts can range from educated guesses to applying simple analysis tools on data. While these will work when you are analyzing a handful of dimensions, the real challenge is when there is complex data or a combination of over 80 dimensions to analyze.
Powerful AI tools to target your audience
Today, one of the most exciting tools available to marketers is predictive audience segmentation powered by artificial intelligence (AI). As part of the larger category of predictive analytics, predictive audience segmentation has the power to help companies identify a target audience with the highest potential for conversion to a sale or click or install, whatever your KPIs (key performance indicators) are.
Predictive Audience Segmentation
Commonwealth Magazine, one of the most influential magazines in Taiwan, experienced dramatic results when it used the powerful predictive audience segmentation capabilities in Appier’s Aixon platform. Not only did the publication discover valuable readers they hadn’t been able to reach in the past, the campaigns exceeded the Return on Ad Spend (ROAS) by 300%, and subscriptions and purchases increased by 404%, compared to KPIs.
The most advanced predictive audience segmentation tools look at behavioural patterns, combining it with demographic data to identify trends to single out the most promising leads. It goes even further in segmenting customers. It analyzes data to make recommendations that help you find and grow your target audience.
An AI-powered platform like Aixon can help you to:
1. Get an accurate audience picture.
Getting a unified view of customer behaviour is hard, as organizations struggle to consolidate data from disparate sources like the corporate website or mobile apps, as people often consume content on multiple platforms. Also, the data may be piecemeal and disconnected.
Aixon is able to unify an organisation’s data from disparate sources and platform into a single user view. That view is layered with Appier’s own considerable mine of billions of anonymized device profiles in Asia, to provide a better contextual picture of the different customer segments. This precision in data allows for more accurate predictions and segmentations, distinguishing between customers who are likely to churn, refer other customers, or likely to make a purchasing decision. It may even unveil the top revenue generators.
2. Drive more timely sales or conversions.
You can better reach customers when they are ready to make a purchase as they move through the buying cycle. Predictive audience segmentation can help to highlight customers when they are most receptive to drive more sales or conversions.
3. Discover new markets.
Predictive audience segmentation technology can help to uncover new markets by analyzing data based on your objectives, and identify the top opportunities within them. The insights from the behavorial data together with the demographic data may identify new target segments. As new prospects are targeted, the algorithms will learn the company profiles and help to further refine your market segments.
An example is Japanese real estate information service provider LIFULL, which had a rich vein of CRM data that was untapped. The company has since worked with Appier to integrate and analyze its vast online and offline real estate databases. LIFULL is using Aixon to cut through the clutter of massive data to drive more effective online marketing programs and to develop new innovative businesses.
4. Identify users who might leave your service and re-engage them online.
Aixon can use churn forecasting to identify the patterns and trends of customers who had churned or left in the past. Based on that data, it can forecast how likely existing customers may churn or leave your service. This insight can be invaluable to marketing and sales teams who can then follow up and re-engage with this segment of customers.
5. Boost your revenue by finding the right audience for your advertisers.
By segmenting customers based on their behaviour and demographics, this allows you to find the right audience for your advertisers. This means that marketing, recommendations and promotions can be tailored for different customer segments.
Predictive audience segmentation tools can be easily used to boost marketing efforts, complementing existing technologies. Whether you are working on predictive marketing, personalization or just wanting to improve your marketing efforts in general, Aixon’s predictive audience segmentation technology can help you to seamlessly bridge the gap between identifying the target audience and marketing execution.
Aixon’s additional demographic and behavioural data, interests and keyword insights about the audience provides a richer level of detail that can help you to single out the most promising leads, and drive towards a more optimal conversion rate for a higher volume of sales.
About the author:
Junde YuJunde Yu is the Chief Business Officer of Appier, a leading Artificial Intelligence (AI) company. He leads the company’s Enterprise business, which includes Aixon, an AI-based data intelligence platform. Junde joined Appier from App Annie, where he was Managing Director of Asia Pacific. He started at App Annie as its first sales rep in the region and grew the sales and marketing team in the region to achieve very extensive revenues across the Asia Pacific region. It was also here that he acquired an appreciation for how enterprises could derive tremendous value from data.